3. Breadcrumb, Support and Filters

The breadcrumb system constitutes an essential tool in web navigation. In JIKKO, breadcrumbs allow users to track their path and easily return to previous pages. This feature not only facilitates orientation within the system but also optimizes navigation efficiency.

From OPALYTICA, we aim to provide all possible resources and stay close to our customers. To access the support functionalities, you can find the icon below.

Through this, you can access our Knowledge Center, request and view the history of Support Tickets, and engage in Live Chats with our support team.

The Knowledge Center is a portal that provides you access to a wide variety of useful resources to address questions and concerns regarding the functionality of JIKKO. Here, you will find a very useful search tool for specific inquiries, as well as a series of structured guides covering everything from the configuration process of JIKKO's MDM to optimal manufacturing practices aligned with Lean Manufacturing, agile methodologies, good communication practices, among other relevant topics. We offer you valuable content that will help you optimize your experience and make the most of JIKKO's capabilities.

To manage your inquiries and obtain the necessary support from OPALYTICA, we have a Support Tickets function. Through this tool, you will have access to the history of issued tickets and can create new tickets according to your needs.

To create a new ticket, simply select the corresponding option, and a dialog box will open where you can enter your email, the subject of your inquiry, and a detailed description of the issue or question. Additionally, we will ask you to classify the priority of the ticket as low, medium, or high, and to categorize it as a question, improvement request, or bug. 

According to the ticket's priority, the support team will respond within the following timeframes: 24 hours for high priority, 48 hours for medium priority, and 96 hours for low priority.

Live Chat is another option to address your questions and concerns with our support team. This chat is powered by artificial intelligence and is trained with documentation from the Knowledge Center to provide you with quick and effective solutions. If the provided answer does not satisfactorily resolve your issue, our support team will complement or respond to your question to ensure you receive the necessary assistance.

Filters are part of the day-to-day life of any JIKKO user. In some of the JIKKO environments where information is viewed, you can filter according to different criteria depending on the information you want to observe. In the cost module, for example, you can filter by creation date, shipping date, and requested shipping date within a specific period. The filtering criteria vary; an example of this is how reports can be filtered by production line, process, operation, group of work centers, or machines within a specific period of time or shift.